Cox Fleet seeks a Manager, Dispatch Follow Up to oversee the contact center’s daily operations, ensuring service levels, quality standards, and customer satisfaction. The role leads supervisors and agents, focusing on process execution, team development, and customer advocacy.
The position espouses a high-performance environment with cross-functional collaboration in HR and management to recruit, coach, and develop staff while aligning with company policies and operational goals.
#J-18808-LjbffrRemote Dispatch & Service Delivery Manager in workfromhome at Unknown Company
This position is listed as full time and onsite.