Aura is seeking a Director of Workforce Management to lead forecasting, capacity planning, and scheduling for our US-based support operations. You will partner with CX, Operations, and Finance to optimize staffing and service levels, driving efficiency through data-driven insights.
You will build and mentor a four-person WFM team, manage telephony and WFM systems, and champion automation and AI initiatives to scale customer experiences across voice, chat, and email channels.
#J-18808-LjbffrRemote Director of Workforce Management in Remote at Unknown Company
This position is listed as full time and onsite.