Thrivent Bank is seeking a Director, Contact Center to lead a team of Contact Center Managers and Client Care Professionals. This role drives strategy, operating processes, performance management, and engagement while aligning with the bank's digital strategy and preserving a human-centered service experience.
The position emphasizes workforce management, quality assurance, VOC, training, and cross-functional collaboration with IT, Compliance, Marketing, and Product. Reports to the VP and COO.
#J-18808-LjbffrRemote Director, Contact Center Leadership in northern at Unknown Company
This position is listed as full time and onsite.