Mandala Scrubs in the US is seeking a Head of Customer Experience to own CX end-to-end, leading a 12-person offshore team across email, chat, and social. This builder role focuses on turning service into retention and providing real signal to product and ops.
Reporting to Head of Growth, you will shape policy, tooling, and processes, define metrics, and drive improvements while balancing margins and customer satisfaction.
#J-18808-LjbffrRemote CX Growth Leader for Retention in new york at Unknown Company
This position is listed as full time and onsite.