First Due is seeking a Manager, Customer Support to lead a remote US-based team. You will own queue health, drive KPIs, and coach agents to deliver world-class support for fire and EMS agencies.
You will design onboarding, QA, and training programs, partner with product and engineering, and ensure escalations are resolved with excellence. The role emphasizes hands-on leadership, process discipline, and data-driven improvements to scale a professional support organization for a cloud-native
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