Flashpoint is seeking an experienced Manager of Customer Support to build and lead a high-performing remote team in the United States. You will own the customer experience from first ticket to final resolution, influence product and engineering with insights, and champion AI-enabled self-service to scale operations.
In this player-coach role, you will dive into tickets as needed, mentor agents, and drive improvements in queue health, case quality, and customer satisfaction across a globally
#J-18808-LjbffrRemote Customer Support Manager - AI-Driven SaaS Leader in northern at Unknown Company
This position is listed as full time and able to be worked remotely.