Remote Customer Success Manager

Remote Customer Success Manager

Company: Del Toro Insurance

Compensation: USD 25 - 35/hour

Location: Remote: United States

Mission of Del Toro Insurance: “Our mission is to empower aspiring entrepreneurs to achieve professional, financial, and personal fulfillment in the insurance sector by providing a proven system, industry expertise, and a strong collaborative community. Through continuous innovation, tailored training programs, and strategic partnerships, we strive to make business ownership attainable as a rewarding and sustainable lifestyle professional path.”

What makes you a strong candidate

• You are proficient in Salesforce, CRM tools.
• You have +3 years experience in Customer success.

Responsibilities

• Develop and execute customer success plans to drive adoption, retention, and growth.
• Build and maintain strong relationships with key customer stakeholders.
• Conduct regular customer check-ins, health checks, and business reviews.
• Identify and address customer pain points, escalating issues as needed.
• Collaborate with internal teams (Sales, Support, Product) to ensure customer needs are met.
• Develop and share customer success stories, best practices, and feedback.
• Analyze customer data to identify trends and opportunities for growth.
• Perform other customer success-related tasks as needed.

Requirements

• Minimum 3 years of experience in customer success, account management, or a related field.
• Proven track record of driving customer satisfaction, retention, and growth.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently in a remote environment.
• Strong analytical and strategic thinking skills.
• Experience with CRM software (e.g., Salesforce) and customer success tools.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• Professional development and growth opportunities.

Seniority level

• Associate

Employment type

• Contract

Job function

• Other

Industries

• Staffing and Recruiting