A rapidly growing AI legal technology company is seeking a Customer Success Leader to build and scale its CS function. This is a hands-on leadership role reporting to executives and owning retention, renewals, expansion, and NRR while shaping processes, tooling, and metrics.
You will design the operating model, hire and mentor the CS team, establish health scoring and segmentation, and partner with Sales and Product to drive outcomes across SMB to enterprise customers.
#J-18808-LjbffrRemote Customer Success Leader: Scale & Strategy in workfromhome at Unknown Company
This position is listed as full time and onsite.