Working remotely on a full-time basis, the Remote Customer Solutions Specialist will utilize critical thinking and multiple software tools to assist customers, provide strategic solutions, and ensure accurate order information while fostering a positive team environment. Key responsibilities Analyze customer situations and provide strategic solutions within the business model Ensure customers receive up-to-date information regarding their orders Collaborate with various departments to support customer needs and maintain relationships during escalated situations Required qualifications Proficiency with Office 365 and Windows system/internet navigation Typing speed of at least 40 words per minute Consistent internet speeds of 75mbps download and 10mbps upload Legal residency in one of the specified states No degree required; relevant skills and experience are valued