Remote Customer Service Representative

Serving as a direct contact for disaster survivors, the full-time Remote Customer Service Representative will assist callers with federal disaster assistance inquiries, provide information and referrals, and accurately enter data into FEMA systems while following established scripts. Key responsibilities: Assist callers seeking federal disaster assistance, registration services, and referrals with empathy and professionalism Conduct scripted interviews to gather required information and provide accurate instructions based on FEMA guidelines Perform data entry and maintain readiness to receive calls during assigned production periods while adhering to quality and security standards Required qualifications: High school diploma or GED Must be a United States Citizen and at least 18 years of age Basic computer proficiency and ability to work in a Microsoft Windows environment Ability to accurately enter information while communicating with callers Successful completion of background investigation and FEMA-required training