Remote Customer Service Representative

There’s more to Summit Racing Equipment than our huge selection and everyday low prices. We’re a team of enthusiasts who are passionate about customer service. We’re looking for performance-driven individuals with a genuine desire to provide the best experience possible to customers and coworkers alike. If you possess outstanding communication skills, a positive attitude, and a great work ethic, we have the job for you. Plus, you’ll work from the comfort of your own home!

When you join our team, you’ll enjoy a positive, productive atmosphere and a people-first approach to business…customers, coworkers, and community are at the center of our team members’ decisions and actions. You also get great benefits like paid time off, a generous employee discount, a 401K program, and more.

Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas!

Pay: Starting base rate is $15.75 with potential to earn up to $18.25 based upon automotive knowledge/education.

Schedule & Training:

Regular Full time, M-F 3:30P - Midnight EST with rotating Tues, Wed, or Thurs off including every other Saturday 9A - 5:30P EST.

First 7 weeks will be paid, remote on-the-job training that will be scheduled M-F 12:30P - 9P EST. Once out of training program, overtime will be required during peak times.

Duties to be performed:

With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking.

Other duties to be assigned as needed.

Skills and Abilities Needed:

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency with Windows-based desktop computer systems
• Proficiency in the use and navigation of the Internet
• Answer calls in an upbeat, professional manner with customer satisfaction as the number one obje