Remote Customer Service Representative (Manitoba)

Remote Customer Service Representative

We are seeking call center representatives to support inbound and outbound customer service and sales projects for a variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality products and services.

Position Overview

This entry-level position offers on-the-job paid training. Prior contact center experience is not required, though experience in customer service, technical support, inside sales, or back‑office support is a plus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upsell products and services
• Explain and position the products and processes with customers
• Appropriately elevate dissatisfied customers to the managerial team
• Ensure first‑call resolution through problem solving and effective call handling
• Interact with hundreds of customers weekly to resolve support issues and sell new products and services, ensuring a best‑in‑class customer experience

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Strong aptitude for conflict resolution, problem solving, and negotiation
• Customer‑service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and ability to build relationships with team and customers

Conditions of Employment

• Authorized to work in the country where the position is located
• Willing to submit to a Level II background and/or security investigation with a fingerprint; job offer contingent on results
• Willing to submit to drug screening; job offer contingent on results (not applicable in Canada)

Compensation and Benefits

• Starting compensation based on experience
• Paid time off and paid holidays
• Full‑time employees eligible for supplemental health coverage through Blue Cross
• Life insurance options
• Accident and critical illness insurance
• Opportunities for career growth and internal promotions
• Paid training while earning a paycheck
• Casual dress code

Diversity & Inclusion

All employees and applicants are treated equally and hired based on merit and qualifications under applicable laws. MCI is an equal‑opportunity employer and complies with all anti‑discrimination regulations.