Remote Customer Service Rep - Starting Monday, December 7, 2026

Locations: Auburn, Alabama; Beaufort, South Carolina; Des Moines, Iowa

Categories: Customer Service/Support

Req ID: 3359

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: Remote, Work from Home

Compensation: $15.00/hour

Paid Training Start Date: Monday, December 7, 2026

Training Hours: Monday thru Friday: 8am - 5pm EST

Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to your job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications

Ideal Candidate Qualifications:

• Prior call center experience is REQUIRED.
• Excellent written and verbal communication skills are needed.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 100 mbps download, 100 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP