Providing exceptional customer experiences and tech support, the remote Customer Service / Tech Support Rep will assist clients with inbound inquiries, resolve technical issues, and document information while working in a full-time capacity. Key responsibilities Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Required qualifications 3+ years of customer service experience Technical support experience preferred High school diploma or GED Open availability and a quiet, distraction-free work environment Proficiency in fast-paced multi-tasking and strong computer navigation skills