Wayfair in Madison, USA, seeks a Customer Service Manager II to lead a large agent group and drive performance, quality and customer satisfaction. You will manage a multi-director team, report on KPIs, and partner across departments to deliver value.
The role requires a Bachelor's degree, 3+ years of people management, and strong analytical and communication skills, with SQL literacy to support reporting and improvements.
#J-18808-LjbffrRemote Customer Service Manager II: Lead & Improve Teams in madison at Unknown Company
This position is listed as full time and onsite.