Biggby-Coffee is seeking a Customer Service Manager to lead the Fanatic Factory, our customer service team. You will oversee the Hotline, Franchise Community Line, and Freshdesk, driving quality, speed, and care for franchisees and guests.
You’ll coach a remote team, build QA programs, and partner with home office teams to resolve issues while maintaining service excellence in a fast-paced QSR franchising environment.
#J-18808-LjbffrRemote Customer Service Leader | Data-Driven Support & QA in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.