Remote Customer Service Fraud $15per Hour + Day One Benefits

Remote Customer Service Fraud $15per Hour + Day One Benefits

Join to apply for the Remote Customer Service Fraud $15per Hour + Day One Benefits role at Global Payments Inc.

Remote Customer Service Fraud $15per Hour + Day One Benefits

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Join to apply for the Remote Customer Service Fraud $15per Hour + Day One Benefits role at Global Payments Inc.

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Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

Summary Description Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. What Part Will You Play?

• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services and IT Services and IT Consulting

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