Supporting bank partners, merchants, and cardholders, the full-time Remote Customer Service Associate will manage high volumes of inbound calls, resolve electronic payment inquiries, and document interactions accurately in a remote environment. Key responsibilities Answer inbound calls regarding electronic payments and account activity, providing assistance and resolving issues Document customer interactions and resolutions accurately while meeting productivity and quality standards Troubleshoot basic technical and service issues related to payment processing and escalate complex issues as needed Required qualifications 1+ years of experience in a customer-facing role, preferably in a call center or financial services environment Proficiency in using a computer to navigate multiple applications and document customer interactions Ability to troubleshoot basic service and technical issues related to electronic payments High school diploma or equivalent combination of education and experience Ability to maintain a quiet and secure work environment for uninterrupted customer conversations