To support a growing remote team, the part-time Customer Service Agent will manage incoming customer inquiries through text-based digital channels, handle ticket resolutions, and assist with subscription account modifications. Key responsibilities Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses and product information Utilize helpdesk software to efficiently track and resolve incoming tickets while managing customer accounts Coordinate with internal teams to resolve complex order discrepancies and report recurring customer issues Required qualifications 1-2 years of experience in a digital customer service or text-based support role, preferably in e-commerce Strong written communication skills with excellent grammar and the ability to explain technical issues clearly A reliable computer with at least an i5 processor and a stable high-speed internet connection A quiet dedicated workspace for handling customer interactions Comfortable using cloud-based helpdesk software and multi-channel communication tools