HelpfulRemote is seeking a technical escalation specialist to own high-severity issues after customers purchase. You will investigate complex bugs, join customer calls to collect logs, and craft detailed handoff packages for engineering.
The role requires 4+ years in technical support or escalation within SaaS or infrastructure, with strong networking and cloud skills. This is a remote-first, full-time position in the United States, reporting to the Customer Reliability Engineer Team Lead.
#J-18808-LjbffrRemote Customer Reliability Engineer - Escalations in northern at Unknown Company
This position is listed as full time and able to be worked remotely.