Global Channel Management is hiring a Customer Operations Coordinator for a fast-growing beauty and personal care brand that’s moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You’ll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support.
What you’ll do:
Document current order-to-cash processes and help review the new SAP workflows
Take part in SAP design workshops and capture requirements, questions and action items
Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
Log and track defects through to resolution and retesting
Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids
Required:
2 4 years in customer operations, order management, supply chain or ERP support
Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
Intermediate to advanced Excel
Strong documentation, follow-up and problem-solving skills
Preferred:
SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
Microsoft Dynamics 365 Business Central, which is highly desirable
Testing experience: test scripts, user acceptance testing, defect tracking
EDI and 3PL/warehouse system experience
CPG, beauty or personal care, or retail experience with big-box retailer compliance
Remote Customer Operations Coordinator (SAP Implementation ) in Tampa at Global Channel Management, Inc
This position is listed as full time and onsite. It was posted last week.