Remote Customer Intake Associate

Seeking a dependable and technology-savvy Remote Customer Intake Associate, this part-time hourly position will manage high-volume inbound and outbound customer calls, handle appointment scheduling, and support administrative tasks in a fast-paced remote environment. Key responsibilities Handle high-volume inbound and outbound customer calls, providing professional service and support Educate customers on program eligibility, services, and assist with scheduling energy assessment appointments Document customer interactions and manage assigned operational work efficiently throughout the workday Required qualifications High school diploma or equivalent 2+ years of experience in a high-volume customer service or call center environment Strong computer skills with the ability to navigate multiple systems simultaneously Ability to accurately document customer interactions while managing calls Consistent, reliable, and punctual attendance