NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from NexRep’s independent marketplace contractors, identifying trends and collaborating with certification and operations teams to ensure client standards are met.
Responsibilities include real-time and post-call monitoring, providing detailed feedback, calibration participation, and reporting on customer satisfaction data to drive quality improvements.
#J-18808-LjbffrRemote Customer Experience Quality Analyst in workfromhome at Unknown Company
This position is listed as contract and onsite.