Foundation Medicine is hiring a Customer Experience Executive to serve as a single point of contact for major FMI accounts, ensuring end-to-end satisfaction across product lines. You will partner with internal teams to tailor services, monitor client activity, and implement improvements that elevate the customer experience.
The role emphasizes proactive issue resolution, data-driven insights, and collaboration with leadership to support growth of key accounts. Travel up to 30% is expected.
#J-18808-LjbffrRemote Customer Experience Lead - Biotech Accounts in workfromhome at Unknown Company
This position is listed as full time and onsite.