Novi AMS is seeking a Customer Experience Specialist to join our remote, customer‑facing team. You’ll manage conversations across chat, email, phone, and screen‑share, balancing technical accuracy with clear, friendly communication.
You’ll investigate complex issues, leverage AI as part of daily work, and collaborate across Onboarding, Success, and development teams to drive resolutions and better customer outcomes. This role emphasizes empowering customers and continuous improvement.
#J-18808-LjbffrRemote Customer Experience Lead AI-Enabled Support in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.