Remote Customer Experience Agent - Tier 1

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries via phone, email, and chat, resolving routine issues with empathy and accuracy while following defined procedures.

You will document interactions in the CRM and escalate complex cases as needed, aiming to maintain high CSAT and fast response times while collaborating with cross-functional teams.