Remote Customer Care Agent ( Live Chat)

Train Logic is hiring a Remote Customer Support Representative to help manage customer communication and provide professional support across our growing digital operations team.

In this role, you will assist customers through phone, email, and online chat while helping answer questions, provide updates, and support general account or service-related requests. We are looking for friendly and dependable individuals who can communicate clearly, stay organized, and work comfortably in a remote environment.

TrainLogic.app is an AI-powered technology platform that helps businesses improve workflows, automate operations, and build smarter digital systems. As our customer base continues to grow, we are expanding our support team to deliver a smooth and professional customer experience.

This position is ideal for candidates who enjoy helping people, solving problems, and working in a fast-paced online support environment.

### Responsibilities

- Respond to customer inquiries through phone, email, and live chat
- Assist customers with account questions, updates, and general support requests
- Maintain accurate records of conversations and customer activity
- Follow company processes and communication guidelines
- Help resolve basic issues and escalate complex requests when needed
- Support daily administrative and customer service tasks
- Manage multiple conversations while maintaining quality communication

### Job Requirements

- Good communication and customer service skills
- Basic computer and internet knowledge
- Ability to multitask and stay organized
- Reliable internet connection and quiet remote workspace
- Ability to follow instructions and work independently

### Benefits

- Fully remote work opportunity
- Flexible and supportive work environment
- Paid training and onboarding
- Career growth and advancement opportunities
- Work with a modern AI-focused technology company
- Collaborative remote team culture

### Work Schedule

- Monday to Friday
- Flexible daytime scheduling
- Some schedule flexibility may be available based on team needs