Remote Customer Care Agent (Independent Contractor), Evening and Daytime Classes

Location

Remote. Available only to residents of: AL, AK, AZ, AR, FL, GA, ID, IA, KS, KY, LA, ME, MS, MO, MT, NE, NH, NC, ND, OH, OK, RI, SC, SD, TN, TX, UT, VA, WV, and WY. Not available in other states, DC, or U.S. territories.

Job type

Independent contractor (1099), part-time or full-time

About the role

Say Yes to Virtual Solutions LLC is a company contracted to service client programs through the Arise® Platform. We’re recruiting agents to answer customer calls from home for virtual customer care programs. You’re an independent contractor, which means you run your own servicing business under ours and choose your schedule once you’re certified. Some programs are inbound customer service, and one involves booking and sales. This is a flexible, entry-level option for students, stay‑at‑home parents, military spouses, and anyone between jobs who wants work‑from‑home hours. It isn’t a high-paying job, and we’ll tell you exactly what to expect before you spend anything.

What you'll earn

(before taxes, as an independent contractor) - Most programs: about $10 to $12 an hour after platform fees and our 5% founding‑cohort admin fee - A few programs: $12 to $16 an hour, some with hour requirements - Booking program: a lower base rate plus per‑booking incentives

During certification: about $7.26 an hour (we charge no admin fee on certification pay), and the details depend on the program - Pay is for time spent servicing customers, not time logged in - Rates may change, and pay varies by program

What it costs you - $50 certification fee, non-refundable.

That's Arise's rule, and we follow the same one.

• A computer that meets the equipment requirements, a headset, hardwired internet, and a landline phone
• A quiet, private workspace

Certification and schedule -

Classes start mid-November and run several weeks. Dates depend on the program, and enrollment deadlines apply.

• Morning options: Monday to Friday, 9 a.m. to 1 p.m. ET or 9 a.m. to 3 p.m. ET
• Evening options: Monday to Friday, 6 p.m. to 10 p.m. ET

You must pass certification to take calls. Class times are fixed.

What we provide -

A real person to guide you through sign‑up

• An orientation session
• Help with paperwork and questions, and payment through (Gusto)

Requirements -

18 or older, (U.S. work eligibility) - Customer service experience is helpful but not required - Reliable internet and a private workspace - Ability to pass a background check or drug test if a client requests one - You'll sign a confidentiality agreement and an independent contractor agreement