Affirm is seeking a Customer Advocacy Associate II to serve as the Voice of affirm, addressing highly complex complaints with empathy and product expertise while coordinating with Bank Partners and internal teams to identify root causes and drive fair outcomes.
This role emphasizes learning from escalations, remediating issues, and driving improvements to ensure a seamless customer experience. Remote-first with US-wide flexibility, strong benefits included.
#J-18808-LjbffrRemote Customer Advocacy Specialist II in boulder at Unknown Company
This position is listed as full time and able to be worked remotely.