Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. As a Customer Advocacy Associate II, you’ll use exceptional empathy and product expertise to solve highly complex complaints filed with Bank Partners and internal teams.
The team collaborates to identify root causes, evaluate remedies, and drive resolution while learning to improve customer experience at scale.
#J-18808-LjbffrRemote Customer Advocacy II - Empathy in Action in northern at Unknown Company
This position is listed as full time and onsite.