Life's A Dream Travel is seeking a friendly, detail-oriented Remote Cruise Coordinator to help clients plan and book memorable cruise vacations. In this role, you will help travelers choose cruise lines, ships, destinations, and staterooms that match their preferences and budgets. You will coordinate booking details and provide attentive support from the initial inquiry through follow-up after their vacation.
The ideal candidate enjoys helping people, communicates clearly, and can manage multiple client requests while working independently in a remote environment.
Key Responsibilities
Connect with clients to understand their cruise interests, preferred destinations, travel dates, budgets, and accessibility needs.
Research and recommend cruise lines, ships, sailing itineraries, and stateroom options suited to each client.
Prepare personalized cruise proposals and accurate quotes, clearly outlining available options.
Coordinate cruise reservations, stateroom selections, and related arrangements, such as transportation and pre- or post-cruise accommodations.
Explain cruise fares, included amenities, additional charges, deposit requirements, payment deadlines, and cancellation policies.
Provide booking confirmations, itineraries, and reminders about online check-in, travel documentation, and important deadlines.
Refer clients to official cruise line and government resources for current passport, visa, and entry requirements.
Assist with reservation changes, cancellations, special requests, and cruise-related questions, escalating issues when needed.
Maintain accurate client records, protect confidential information, and follow company procedures.
Follow up with prospective and returning clients to answer questions, assist with bookings, and build lasting relationships.
Stay informed about cruise destinations, ship features, supplier offerings, and booking procedures.
Qualifications
A professional, approachable manner and a strong commitment to customer service.
Clear written and verbal communication skills.
Strong organization, attention to detail, and time management.
Comfort using email, online research, video conferencing, and digital business tools.
Ability to work independently and collaborate with a remote team.
An interest in cruising and travel, along with a willingness to learn reservation systems and company procedures.
Preferred Experience
Previous experience assisting customers by phone, email, or online chat.
Familiarity with cruise vacations, travel planning, or reservation systems is a plus.
Key Responsibilities
Discuss clients’ travel goals, preferred destinations, travel dates, budgets, and accessibility needs.
Research and recommend suitable vacation packages, cruises, accommodations, transportation, tours, and activities.
Develop personalized itineraries and prepare clear, accurate quotes.
Arrange reservations through approved booking systems and verify details with travel suppliers.
Clearly explain pricing, payment deadlines, cancellation policies, and booking terms.
Send booking confirmations, detailed itineraries, and reminders about travel documentation and important deadlines.
Refer clients to official sources for current passport, visa, and destination entry requirements.
Assist with reservation changes, cancellations, and travel questions, referring complex issues to the appropriate contact.
Keep client records accurate and secure while following company procedures.
Follow up with prospective and returning clients to answer questions, assist with bookings, and build lasting relationships.
Stay informed about destinations, supplier offerings, and travel products to support thoughtful recommendations.
Qualifications
A friendly, professional approach to customer service and strong written and verbal communication skills.
Strong organizational skills, attention to detail, and effective time management.
Confidence using email, online research, video conferencing, and other digital tools.
Ability to work independently while contributing to a remote team.
An interest in travel and a willingness to learn booking systems and company procedures.
Preferred Experience
Previous experience assisting customers by phone, email, or online chat.
Remote Cruise Coordinator in Galveston at Life's A Dream Travel
- Other openings
- 6
- Hiring in
- 5 locations
Life's A Dream Travel currently has 6 other roles open on LocalWork across 5 locations. If this particular role is not the right fit, their other openings may be.
This position is listed as full time and able to be worked remotely. It was posted yesterday.