To support the Record Retrieval department, the part-time Remote Contact Center Representative will manage verification and follow-up calls with healthcare providers to collect patient records, working from home with comprehensive paid training and continuous coaching. Key Responsibilities Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records Resolve issues efficiently through phone and electronic communication in a remote work environment Utilize MS Office tools to streamline tasks and enhance productivity while handling a volume of 60-80 outgoing calls per day Required Qualifications 2-3 years of call center experience, demonstrating adaptability and problem-solving skills Excellent communication skills for effective engagement with healthcare providers Ability to build and maintain positive relationships with healthcare professionals Availability for video participation during the training period Consistent attendance and punctuality to perform the role efficiently