Remote Consumer Care Representative

To support a growing Consumer Products Account Team, the fully remote Consumer Care Representative will manage incoming communications, troubleshoot consumer product issues, and provide guidance while ensuring superior customer service. Key responsibilities Answer incoming phone calls, texts, and chats, responding to written communications effectively Troubleshoot consumer product issues and recommend appropriate actions to resolve concerns Document all interactions accurately in the CRM system and maintain high-quality work standards Required qualifications Strong interpersonal and relationship management skills Ability to navigate multiple computer systems while actively listening to customers Experience in handling stressful situations professionally Proficient in verbal and written communication, including active listening Demonstrated ability to work collaboratively in a fast-paced environment