Serving as the first point of contact for members and patients, the full-time Remote Concierge Receptionist will manage phone lines, assist with scheduling medical appointments, and address member concerns while creating a welcoming environment. Key responsibilities: Answer incoming patient communications, providing accurate responses within departmental goals Book appointments based on patient preferences while adhering to company policies Act as a liaison between departments to enhance the member experience and ensure efficient task management Required qualifications: High School diploma or higher 1-3 years of experience in customer service, hospitality, medical office, or concierge roles Strong administrative skills, particularly in managing phone communications Proficiency in database and systems management Ability to work independently and cross-functionally among teams