Helping consumers navigate their financial responsibilities, the full-time Remote Collections Specialist will engage in high-volume inbound and outbound calls to resolve accounts with empathy and professionalism while working from home. Key responsibilities Assist consumers in understanding their accounts and offer payment solutions Document interactions accurately in the system and meet performance goals Manage a high volume of calls while providing support and coaching to clients Required qualifications 1+ year of experience in a call center, customer service, billing, or collections Basic knowledge of medical terminology is preferred Strong ability to build trust and handle sensitive conversations A reliable and detail-oriented work style Must reside in FL, MO, SC, or VA and meet specific tech requirements