Concentrix is seeking a seasoned Cognigy Solutions Architect to translate business needs into robust contact center designs. You will craft Cognigy flows and AI agent solutions, integrate with NICE CXone, and wire complex enterprise systems.
You will guide teams through secure, scalable delivery while collaborating with business and operations to optimize customer and agent experiences. The role requires deep experience in conversational AI, IVR, routing, and stakeholder leadership, with a focus
#J-18808-LjbffrRemote Cognigy & CXone Architect for AI Journeys in austin at Unknown Company
This position is listed as full time and onsite.