Remote Client Support Professional (CSP) - Contract

PLEASE NOTE: WE ARE CURRENTLY NOT ACCEPTING APPLICATIONS FOR THIS ROLE IN THE FOLLOWING STATES: California, Conneticut, Massachusetts, Maryland, New York, Oregon

JOB ID: BL

Role:

Agents will be responsible for providing excellent customer support service to our clients by taking inbound calls from customers needing assistance to include but not limited to; sales, account management, billing, and technical support. Basic Requirements:

Preferred (not required):

• Associates degree or higher is preferred.


• Minimum of 6 months previous customer service experience.


• Inbound call sales experience will aide in eligibility requirements to service sales opportunities.


• Excellent communication and computer skills, including MS Word, Excel & PowerPoint. Record and/or database management experience.

Mandatory:

• High school diploma/GED or equivalent work experience.


• Must be able to work a minimum of 20 hours per week. Some of these hours may be required to be serviced on either Saturday or Sunday. (Depending on the client.)


• Must be able to type a minimum of 35 wpm.


• Must be able to attend online instructor-led training as required for certification to service selected client. ( Note:   Training is unpaid and has a duration of 2-6 weeks for up to 4 hours per day).

Technical Requirements:

• High-speed internet broadband internet service. ( No dial-up or wireless services are permitted. )


• Computer/laptop with a mininum of 2GB of RAM.


• Windows 7 or XP operating system. MAC supported on some client applications but not all.


• PC speakers/speakers and compatible headset.