Remote Client Services Coordinator

About 3 Dots
3 Dots is an event and travel agency that helps individuals, families, groups, and organizations plan travel, events, and memorable experiences.
Our services include travel planning and coordination for hotels, resorts, cruises, flights, transportation, activities, excursions, group travel, and special events. We focus on providing personalized customer service and making the planning process organized, convenient, and enjoyable for our clients.

About the Role
3 Dots is seeking a Remote Travel Customer Service Specialist to assist clients with travel-related questions, planning requests, and experience coordination.
This position is ideal for someone who enjoys customer service, travel, hospitality, communication, and helping people. You do not need previous travel industry experience to be considered. We provide training and support to help you learn our processes and tools.

Responsibilities
Communicate with clients regarding travel and experience planning
Respond to client questions and requests in a timely and professional manner
Research hotels, resorts, cruises, flights, transportation, activities, and excursions
Assist with organizing travel details and itineraries
Provide travel information and recommendations based on client preferences
Assist with group travel and event-related arrangements
Maintain accurate client information and planning details
Follow up with clients throughout the planning process
Assist with reservations and travel arrangements as appropriate
Communicate with travel and hospitality vendors when needed
Provide friendly and professional customer service
Complete general administrative and coordination tasks

Qualifications
Strong verbal and written communication skills
Friendly, professional, and customer-service-focused
Organized and detail-oriented
Able to manage multiple requests and priorities
Comfortable communicating by phone, email, and online platforms
Comfortable learning new software and online tools
Able to work independently in a remote environment
Interest in travel, hospitality, events, or customer service
Previous experience in customer service, hospitality, retail, hotels, travel, events, reservations, or administrative support is a plus but not required

What We Offer
Remote work environment
Full-time and part-time opportunities
Training and ongoing support
Flexible scheduling options
Opportunity to develop experience in travel, hospitality, and events
Exposure to a variety of destinations, hotels, resorts, cruises, activities, and experiences
Opportunity to develop valuable customer service and travel-planning skills

Who Would Be a Good Fit?
This position may be a great fit for someone with experience in:
Customer service
Hospitality
Hotels and resorts
Travel
Cruises
Reservations
Retail
Events
Administrative support
Client services

We're looking for people who are friendly, dependable, organized, detail-oriented, and enjoy helping others.
If you have strong customer service skills and an interest in travel, hospitality, or events, we encourage you to apply.