Remote Client Response Representative
We are seeking a highly organized and responsive Remote Client Response Representative to manage client communications, coordinate caregiver admissions, and drive referral conversions. In this full-time, work-from-home role, you will serve as the primary point of contact for incoming inquiries, handle time-sensitive referral calls, prepare proposal submissions, and ensure seamless admissions and caregiver scheduling.
This role rewards initiativeearn a stable hourly wage plus performance-based incentives for every successful referral, callback, and admission you complete.
Key Responsibilities
- Serve as the first point of contact for all incoming and outgoing communications via phone, email, and SMS.
- Answer live referral calls promptly (time-sensitive and earnings-critical), conduct warm referral callbacks, and respond to all inquiries without delay.
- Process RFA (Request for Admission) responses, confirm start dates and care schedules, and coordinate caregiver assignments to initiate service.
- Write, compile, and submit complete RFP (Request for Proposal) packages, managing follow-through until a decision is reached.
- Handle highly sensitive information (SSNs, Medicaid/Medicare IDs, payment details) with strict adherence to privacy protocols and HIPAA standards (if applicable).
Compensation & Incentives
- Guaranteed hourly wage for all 40 hours/week, paid via standard payroll.
- Performance Bonuses (vest after 3 months of continuous care):
- $25 per successful live referral call
- $20 per successful warm referral callback
- $30 per successful admission
- $150 per completed full-package submission
- $350 per awarded contract (paid annually while client remains active)
All incentive bonuses are paid as a lump sum added to your regular paycheck once care has been active for three months.
Work Requirements & Technology
- Quiet, professional environment suitable for live calls throughout the day.
- High-speed internet connection required.
- Dedicated phone line and device will be supplied to ensure 100% availability during shift hours.
- Company-provided time-tracking and geolocation software will be installed to confirm working hours and approved location. Candidates must be comfortable with these tools as a condition of employment.
Eligibility & Pre-Employment Screening
- Criminal background check
- Credit check (required due to fiduciary responsibilities)
- Drug and alcohol testing
All screenings comply with applicable federal and state laws.
Ideal Candidate Profile
- Strong written and verbal communication skills
- Self-motivated, detail-oriented, and results-driven
- Comfortable in a performance-based compensation model
- Reliable, punctual, and able to maintain consistent availability
- Prior experience in client communication, care coordination, admissions, or proposal writing is a plus
- Background in healthcare, home care, or HIPAA-protected information handling is highly encouraged to apply