PHIL is hiring a Manager, Client Engagement to lead a team handling escalations from manufacturer clients’ field sales teams and drive cross-functional resolution. The role shifts toward preventing escalations as AI triage expands, guiding that shift.
You will report to the VP, HCP Engagement and oversee Client Engagement, collaborating with Client Success, Operational Excellence, Strategic Operations, and Product to uphold high standards of service.
#J-18808-LjbffrRemote Client Engagement Manager — Escalations & Quality in salem at Unknown Company
This position is listed as full time and onsite.