United States Digital Space LLC is seeking a CCaaS Support Engineer to provide Level 1 and Level 2 support for CCaaS platforms such as GenesysCloud and Amazon Connect. You will manage IVR configurations, routing, and incident resolution to ensure optimal call flows and customer experience.
The role requires hands-on troubleshooting, strong communication, and the ability to work with cross-functional teams to improve contact center operations.
#J-18808-LjbffrRemote CCaaS Support Engineer in workfromhome at Unknown Company
This position is listed as full time and onsite.