Collaborating closely with the RN Case Manager, the full-time Remote Care Coordinator will support members in closing care gaps and managing complex care needs while working remotely across the U.S. Key responsibilities Reaches out to members to assist with referrals, authorizations, and appointment scheduling Creates cases and documentation in the Case Management module for hospital and SNF discharges Establishes relationships with members, acting as a patient advocate and managing alerts regarding changes in their condition Required qualifications Minimum 1 year of experience in a healthcare setting, assisting members with authorizations and scheduling High School Diploma or GED; Bachelor's degree or four years of additional experience in lieu of education preferred Ability to communicate effectively and professionally with members and healthcare professionals Knowledge of Managed Care Plans and Medi-Cal Bilingual in English and Spanish is preferred