Remote Care Advisor

Providing expert guidance to families during the caregiver search process, the full-time Remote Care Advisor will assist with caregiver matching, maintain relationships, and ensure satisfaction while working from home. Key responsibilities: Guide members through the caregiver search journey by building relationships and communicating effectively Collaborate with the Enrollment Team for seamless transitions and document interactions in the EHR system Provide ongoing support post-hire to maintain satisfaction between families and caregivers Required qualifications: High school diploma or equivalent is required Six months of experience in a customer service role is required Preferred: One year of experience in a customer service or call center environment Previous healthcare experience is preferred Some college-level coursework is preferred