Overseeing daily call center performance, the full-time Remote Call Center Supervisor will mentor frontline agents, act as a liaison between stakeholders, and monitor service levels in a remote environment.
Key responsibilities
- Lead, coach, and support remote call center agents to ensure high-quality service delivery
- Monitor daily call flow, performance metrics, and service levels
- Conduct virtual team meetings, training sessions, and performance reviews
Required qualifications
- Experience in call center operations or management
- Proficiency in performance metrics and reporting
- Ability to work flexible hours within the specified schedule
- Familiarity with customer service best practices
- Must reside in one of the approved US states listed in the job description