Gen Digital Inc. is seeking a Service Team Lead to manage a remote service team of 8-10 agents, driving high customer service standards and collaboration with the Director of Service.
You will coach, review performance data, ensure compliance, and identify cross-sell opportunities in insurance products, particularly P&C, while shaping best-in-class service practices. The role emphasizes leadership, data-driven decisions, and a customer-centric culture, requiring an active P&C license and a
#J-18808-LjbffrRemote Call Center Service Lead Coach Top Agents in workfromhome at Unknown Company
- Typical pay
- $41,700–$64,250
For context, most customer service representatives earn between $41,700–$64,250 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.