Represents and provides information about the EA schools to prospective students via the telephone.
Essential Duties and Responsibilities
- Transfers phone calls to appropriate campus
- Provides information about campuses
- Provides a professional company image through phone interaction
- Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
- Organizes workflow to meet departmental goals
- Meets all quality standards
- Regular and reliable attendance
Skills/Competencies/Qualifications
- High School Diploma or GED
- Basic PC skills with capability to learn customer service applications
- Persuasive communication skills
- Typing 20-25 wpm
- Previous call center / customer service experience preferred
- Record of achievement illustrating strong goal orientation
- Display of highest levels of integrity and intelligence
- Ability to multi-task and to succeed within strict deadlines
- Strong detail orientation and capability to be highly organized
- Proven ability to interact effectively with prospective students
Remote Call Center Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.