Serving as the first point of contact for customers, the full-time Remote Call Center Representative will manage incoming calls, triage patient inquiries, schedule appointments, and ensure optimal patient care while working Monday through Friday. Key responsibilities Answers incoming calls, assesses urgency, and directs calls according to established procedures to optimize patient care Schedules patient appointments, verifies insurance eligibility, and prepares charts in accordance with protocols Assists patients with inquiries related to referrals, authorizations, and MyChart, while maintaining accurate documentation in the system Required qualifications High School Diploma or GED required Previous experience in patient services, medical reception, or a call center in a medical environment preferred Coursework in insurance/billing or medical practice education is preferred