Remote Call Center Representative
We're hiring a Remote Call Center Representative for a full-time, work-from-home position supporting a 24/7 Support Center handling facilities, utilities, water, and sanitation-related customer service. This role requires a dedicated home office space and upgraded internet service.
Employees must be able to work any shift between 12:00 a.m. and 12:59 p.m.
Pay: $20.00- $22.00 per hour DOE
What You'll Do
- Respond to alarms, phones, emails, and chats professionally regarding facilities, water, and sanitation issues
- Research information using all available resources
- Handle and resolve customer complaints; process orders, forms, and applications
- Identify and escalate priority issues; route calls to appropriate resources
- Follow up on customer calls, including callbacks
- Complete call reports and maintain department standards for attendance and productivity
- Work outbound call campaigns or serve as a dedicated agent for specific clients
- Coordinate responses between vendors and customers
- Enter, dispatch, and complete customer work orders via various software systems
- Record audio announcements and utilize translation services when necessary
- Recognize and document trends in customer calls; alert leadership of potential issues
- Notify technical support of system issues and escalate work stoppages
- Complete required training within expected timeframes
- Adhere to Support Center guidelines, including scheduled breaks and shifts
- Work overtime as needed based on technical, staffing, or client needs
What You Bring
- High school diploma or GED required
- 24 years of call center/customer service experience (or equivalent combination of education and experience)
- Strong verbal and written communication skills; clear, pleasant speaking voice
- Ability to navigate multiple databases (57)
- Basic to intermediate computer skills (Outlook, Word, Excel)
- Strong problem analysis and problem-solving skills; customer service orientation
- Excellent organizational skills and attention to detail
- Adaptability, teamwork, professionalism, and courtesy
- Stress tolerance and the maturity to work unsupervised in a virtual environment
- Basic computer troubleshooting skills
- Ability to adhere to a set schedule with predetermined breaks
- A distraction-free virtual home work environment
Preferred Qualifications
- Some college coursework or training beyond high school
- Knowledge of facilities maintenance, utilities, city services, and/or water/wastewater management
- Experience with Salesforce, Vonage Telephony, or CMMS platforms (e.g., Maintenance Connection)
Remote Call Center Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.