Job Summary
AWL is seeking Remote Call Center Representatives to join its Contact Center Team, connecting consumers looking for insurance products with licensed insurance agents in real time. This is a part-time, remote role based in Brownsville, TX, offering flexible schedules, advancement opportunities, and competitive pay starting at $14/hour.
No insurance license is required, as you will not be selling — instead, you’ll act as a concierge, helping consumers connect with agents and ensuring a positive experience.
Key Job Details
- Job Title: Remote Call Center Representative
- Employer: AWL (rated 3.0/5 stars)
- Location: Brownsville, TX (Remote, must reside locally or in surrounding areas)
- Pay: From $14 per hour
- Job Type: Part-Time
- Contract Type: Permanent
- Schedule: Set shifts, minimum 20 hours/week; Monday–Friday (7:00 AM–8:30 PM), Saturday (9:00 AM–6:00 PM), Sunday (11:00 AM–6:00 PM)
About AWL
AWL is a nationwide company connecting consumers with insurance agents through its innovative contact center platform. The team values positive communication, reliability, and customer-first service , offering employees training, tools, and opportunities for advancement.
Key Responsibilities
- Handle inbound and outbound calls with consumers seeking insurance rate comparisons
- Ask qualifying questions to connect consumers with the right insurance agent
- Complete follow-up calls to ensure customer satisfaction
- Record information about consumer experiences accurately
- Communicate frequently with leadership and team members via chat
- Maintain professionalism and courtesy during escalated situations
Candidate Requirements
- Must reside in Brownsville, TX or surrounding areas
- Superior verbal communication skills; energetic and clear phone presence
- Strong written communication skills (spelling, grammar, punctuation)
- Competent computer literacy and ability to multi-task
- Comfortable with high call volume (calls averaging 3 minutes, ~5 seconds apart)
- Punctual, dependable, and receptive to coaching
- Must maintain a quiet background (no background noise allowed on calls)
- Technical setup required:
- Personal computer with webcam (for first two days of training)
- High-speed internet, ethernet cord, compatible headset, and mouse
- AWL provides a laptop after training
Benefits
- Competitive pay: From $14/hour
- Flexible schedule
- Opportunities for advancement within AWL
- Comprehensive two-week virtual training provided
- Supportive team environment
Application Process
How to Apply:
- Submit your application via AWL’s recruitment channels.
- Ensure you meet location and technical requirements.
- Shortlisted candidates will be contacted for interview.
CLICK HERE TO APPLY
Join Our Official Channels for more Jobs & Scholarship
No comment's at the moment!, Be the first to post a comment.
#J-18808-Ljbffr