Overview
Remote Call Center needs 2+ years experience
Remote Call Center requires:
- Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
- Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications
- Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.